Archived: Haydock Medical Centre Also known as Woodside Healthcare Centre

We carried out an announced inspection at Haydock Medical Centre on 23 and 27 July 2021. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Following our previous inspection on 13 June 2019, the practice was rated Requires Improvement overall and for the key questions safe and well-led. Effective, caring and responsive key questions were rated Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Haydock Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This was a comprehensive inspection to:

• Inspect all of the key questions
• Follow up on breaches of regulations 12 and 17 and areas where the provider should improve as identified in our previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider
• Reviewing patient records to identify issues and clarify actions taken by the provider
• Requesting evidence from the provider
• A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm. There were effective systems for managing and learning from events and acting upon these to make improvements to the service.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care. The systems and processes to ensure good governance, in accordance with the fundamental standards of care had improved.

Whilst we found no breaches of regulations, the provider should:

• Review the process for managing safeguarding information to ensure this is kept up to date and the appropriate alerts are placed on all relevant records.
• Continue with plans to strengthen the monitoring arrangements for patients prescribed specific medicines that require regular monitoring.
• Clearly document any action to be taken following safety alerts received.
• Continue to review and monitor the clinical performance data that falls below national targets for example, improve the uptake of cervical screening.
• Complete staff appraisals on an annual basis.
• Review systems to ensure vaccines are managed safely and effectively.
• Continue to review and monitor telephone access and work to improve this.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care