17 October 2013
During a routine inspection
We found that people's personal preferences and daily routines were recorded within their individual care plans. The care plans detailed people's individual care needs and the care plans were amended as and when people's needs changed.
We found that staff received regular support and supervision, and were provided with appropriate training to ensure they could do their work safely and effectively.
We saw that the provider carried out regular quality assurance surveys to give people using the service and their carers or relatives to comment on the service provided to so any areas for improvement were identified and implemented.