This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at the co-located Primary Care Service at Leeds General Infirmary on the 13 November 2018. This inspection was planned and undertaken as part of our inspection programme and as part of a wider inspection of the provider (One Medicare Ltd). The provider had agreed to contribute to our Primary Care at Scale project.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The service was performing in line with service level agreements.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- Staff said they felt supported by managers and leaders from both a local and organisational level.
- There was evidence of good engagement with other organisations and services relating to the provision of urgent care.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice