Archived: Co-Located Primary Care Service at St James's University Hospital

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at the Co-located Primary Care Service at St James’s University Hospital on the 13 November 2018. This inspection was planned and undertaken as part of our inspection programme and as part of a wider inspection of the provider (One Medicare Ltd). The provider had agreed to contribute to our Primary Care at Scale project.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The service was performing in line with service level agreements.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Staff said they felt supported by managers and leaders from both a local and organisational level.
• There was evidence of good engagement with other organisations and services relating to the provision of urgent care.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice