The Care Quality Commission

Archived: The London Eye Hospital

8-10 Harley Street, London, W1G 8GP (020) 7060 2602

Provided and run by:
London Eye Hospital Limited

All Inspections

26 April 2013

During a routine inspection

People that we spoke with said that staff were "polite", "nice" and that they liked their "demeanour and approach". In the recent patient feedback people rated the staff attitudes and their professionalism as "very good" overall. They said that written information on treatments was available and that they had discussed the risks and benefits of procedures with staff, who were "willing to answer any questions" that people had. Written information was available on treatment options and what they involved.

In recent patient feedback people rated the treatment they had received as "very good" overall. People we spoke with described the service as "excellent" and "very good". Relevant information about peoples' medical and optical history were taken, they underwent assessments and their treatment plans were based on the results of these.

There were appropriate procedures in place for the maintenance of a clean and hygienic environment which were being followed. People described the cleanliness of the service as "absolutely fine" and "spotless".

When staff started at the service they underwent an induction. All staff underwent mandatory training in appropriate topics and there was a procedure in place for staff to receive annual appraisals.

People using the service were asked to provide feedback on the quality of care and treatment that they received and this was used by senior staff to help improve the quality of the service they were providing.