The Care Quality Commission
  • Dentist
  • Dentist

Hello Dental

708 The Centre, The Crescent, Colchester, Essex, CO4 9QQ (01206) 593122

Provided and run by:
Mr Neel Sanghavi

All Inspections

During an assessment under our new approach

We carried out this onsite announced assessment on 12 November 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Hello Dental is in Colchester, Essex and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 dental hygienist, 2 receptionists and the 2 practice managers.

25 October 2013

During a routine inspection

We found that people's dental needs were assessed, and treatment was planned and delivered in line with their agreed treatment plan. We saw that there were arrangements in place to manage emergencies. We found that the service had a strong focus on supporting people to manage their own dental health effectively and also on alleviating people's concerns about dental treatment. People told us that they always had clear explanation of options before choosing the dental care and treatment offered.

There were clear policies and procedures covering aspects of infection control including the effective decontamination of dental instruments. The service had appropriate arrangements to protect people from the risk of Legionella contamination in the water supply.

There were systems to regularly check the quality of the service, and to respond to the views of people who used the service.