20 June 2013
During a routine inspection
Patients who used the service told us they had been fully informed of their treatment and had received a plan that explained what treatment would be carried out. They told us about their experiences throughout the course of treatment. We were told that the staff were polite and courteous. Comments included; "I have had dentures fitted and these are the best I've had", "I'd recommend them to anyone and I have to family and friends" and "Nothing was too much trouble, a very professional service."
We were told by patients that the dentist and dental nurse followed good hand hygiene procedures and that on each visit the dentist and dental nurse had worn protective gloves. They had also been given their own protective bib to protect their clothing and promote good infection control.