Background to this inspection
Updated
3 July 2018
GP Suite – Dr Rasib and Partners was registered with the Care Quality Commission (CQC) on 23 November 2017 as a partnership provider and has not previously been inspected. The practice is located on the first floor of Cannock Chase Hospital in Staffordshire and provides primary medical services to approximately 5,514 patients. The practice is part of the NHS Cannock Chase Clinical Commissioning Group and holds a General Medical Services (GMS) contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract.
The practice population is in the fifth most deprived decile in England. The practice population of children aged 0 to four years is slightly below local and national averages. The practice population of patients in paid work or in full time education is above local and national averages. Of the patients registered with the practice, 98% are White or White British. The percentage of patients with a long-standing health condition is comparable to local and national averages.
The opening times at the practice are between 8am and 6.30pm Monday to Friday. Extended hours are available on Monday evening between 6.30pm and 7.30pm and a Thursday evening between 6.30pm and 7pm for telephone consultations only. Patients can book appointments in person, on-line or by telephone. The practice does not provide an out-of-hours service to its own patients but patients are directed to the out-of-hours service provided by Staffordshire Doctors Urgent Care when the practice is closed. Information is provided to patients about how to access out of hours care through the NHS 111 service. The practice also participates in the Cannock Practices Network Surgery based within the practice from 3.30pm – 8pm each night and weekends between 9am to 1pm and therefore is also able to refer and book appointments through the Network Surgery. The practice is closed from 12.30pm one afternoon per month for staff training. Notice of forthcoming closure dates are displayed on the practice site.
The practice team is made up of one male lead GP who is a partner and one female regular locum GP. There are two female practice nurses and one part time male practice pharmacist. The practice manager is the managing partner and is assisted by the lead GP in the management of the practice. There is also a team of reception and administrative staff.
The practice provides a range of services. For example, long term condition management including high blood pressure, asthma, heart disease, contraceptive services, childhood immunisations, minor surgery and joint injections in addition to a range of health and wellbeing clinics.
Further details about the practice can be found by accessing the practice’s website at www.drrasibandpartners.nhs.uk
Updated
3 July 2018
This practice is rated as Good overall.
GP Suite – Dr Rasib and partners is a new registered practice and this is the first inspection of this service under this provider.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at GP Suite – Dr Rasib and Partners on 23 April 2018. This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
Our key findings were as follows:
- There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. When incidents did happen, there were arrangements in place to ensure learning was shared to improve processes. Staff understood their duty to raise concerns and report incidents and near misses.
- The practice had effective systems in place for the management of patients prescribed high risk medicines.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying, assessing and mitigating risks to the health and safety of patients.
- The practices worked proactively with other organisations to ensure patients had access to range of services to support their health and wellbeing. These services contributed to an improved patient experience.
- The service sought and acted on feedback from patients and staff.
- Staff had the skills, knowledge and experience to carry out their roles and arrangements were in place to assess the competence of clinical consultations.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice acknowledged they were generally below local and national outcomes on the GP patient survey and had taken action to undertake their own satisfaction survey and were working to towards improving patient access and reviewing their workforce model.
- The practice responded to complaints in a timely and open manner.
- There were clear responsibilities, roles and systems of accountability to support effective governance.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The provider was aware of and complied with the requirements of the duty of candour.
We saw an area of outstanding practice:
The areas where the provider should make improvements are:
Professor Steve Field CBE FRCP FFPH