Maple Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives gave generally positive feedback about how staff cared for them. Staff were noted to treat people with kindness.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and caring in their approach. Comments included, “I have to rely on staff. They have been good,” “I am satisfied, its brilliant. I am well looked after” and, “The staff work so hard.” A person described to us the noticeable improvements when their relative moved into the service, explaining, “On the first day I instantly thought, they’ve washed their hair, [person] looks clean and tidy, it’s good.” Other comments from relatives included, “The carers are lovely with [person] when I’ve seen them” and, “Staff have always been very kind with them. I’ve always been very pleased with the way they interact.”

Staff spoke respectfully of the people they supported and with fondness. One staff member explained, “You can have a joke and a laugh with residents; every day is different. We have good days and bad days. The residents are quirky and they’re lovely to work with.” Staff understood the importance of respecting people’s privacy and dignity.

Some professionals raised concerns about lack of stimulation and the impact this could have on people’s wellbeing. Feedback from partner agencies supported that people were treated with compassion and dignity.

We saw staff provide care and support in a caring and respectful way. People were observed to be clean and well-dressed during our visits.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Most people told us staff calls bells were usually answered promptly if they needed assistance, whilst others noted longer waits particularly during staff handover.

Staff understood the importance of responding to people's needs in a timely manner and expressed they had sufficient understanding of people's needs to recognise changes for them.

During our observations calls bells were answered promptly. Staff responded to requests for assistance in a timely manner.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.