• Care Home
  • Care home

Portelet Manor Rest Home

Overall: Good read more about inspection ratings

23/25 Florence Road, Boscombe, Bournemouth, Dorset, BH5 1HJ (01202) 397094

Provided and run by:
Portelet Manor Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Good

Updated 22 April 2024

Date of assessment 24 April to 2 May 2024. The service has improved. The provider now had enough staff to ensure people’s safety and meet their needs. The provider had new and effective recruitment processes in place. Improvements had been made to how the provider assessed people’s mental capacity and stored important information. However, we found a breach of the legal regulation in relation to good governance. The provider’s system to ensure good governance of the service had failed to identify audits were either not in place or used effectively. We have asked the provider for an action plan in response to the shortfalls we identified during the assessment.

People's experience of the service

Updated 22 April 2024

People and their relatives told us they were happy with the care and support at Portelet Manor Rest Home. We observed staff providing person-centred care and giving reassurance to a distressed person. Staff felt confident to speak up and raise concerns with trust in the registered manager to address any concerns fully. One person told us, ''The carers are good, it is peaceful here.'' Many improvements had been made since our last inspection. Relatives told us they felt involved in care of their loved ones. One relative told us, ''Staff are really lovely and have time for everybody.'' People were supported to access activities outside of the home.