13 August 2014
During an inspection in response to concerns
Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found.
Is the service safe?
Most of the people who used this service and their relatives told us they were pleased with the care provided. They felt that their views were respected and listened to.
People we spoke with told us they felt that their dignity was respected and they were involved in making decisions about their daily life. They considered they were well protected and supported. One person told us, 'They are all reliable and respectful'.
Is the service effective?
People's on going needs were regularly re assessed and their care planned with them. People told us they had been satisfied with how they were assisted by the service. They said they had been asked about their preferences, choice and wishes before receiving any care. Staff we spoke with showed that they knew people's needs well. This meant people were supported to maintain their health and well-being.
Is the service caring?
People we spoke with told us that staff treated them kindly and that their individual needs were met.
Most people we talked with told us their wishes were respected and they were able to live their lives as they wished. Staff talked to people and took the time to find out about their background. Staff knew people's needs well and how they needed to be supported. This meant that staff cared about the person as an individual and were concerned about their well-being and personal development.
Is the service responsive?
People had been assessed before they were provided with a service so that arrangements could be made to meet their needs.
People and their relatives told us they had talked with the staff about what was important to them. Some told us that that they were unclear who they could talk to if they had concerns because of the recent changes in the management structure of the service.
Is the service well led?
A new manager had recently been appointed and was about to start the process of applying to be registered with us so that we could assess whether or not they are fit to manage such a service.
We talked with the acting manager and the staff who all demonstrated values that promoted involvement, openness, dignity, respect and independence. They showed they understood those values as they discussed their role and responsibilities in their work. This meant the service promoted an open culture that was centred on the individuals who used the service.