Archived: Private Ambulance Service Ltd - Head Office

We saw that suitable equipment was available on the vehicles in sufficient quantities in order to ensure the safety of service users and which met their assessed needs. We also found that the provider had taken appropriate steps to ensure that at all times there were sufficient numbers of suitably qualified, skilled and experienced staff employed so that staff were not overworked or exhausted.

We found that the provider had a system to regularly assess and monitor the quality of service that people received. We noted that the current mechanisms for engaging staff and strategic planning should be developed as the company expands to ensure the quality of service is maintained at all times.

During our two day visit on 1 and 2 May 2013 we found the management very accommodating and willing to rectify any areas highlighted where further development was needed. Regular emails have been submitted advising the Inspector of action that had been taken to improve paperwork, policy documents and general practice. Photographic evidence was also provided and confirmation that items such as an oxygen cage to improve safety had been ordered.

We found effective systems in place to ensure staff were trained and had the knowledge and skills required, enabling them to do their job. There were systems in place to help minimise the risk of the spread of infection to people

The provider had a feedback system in place which enabled people who used the service to comment on the service received. Of those viewed all were complimentary and comments included 'The service went very well and the staff were very helpful (both ambulance and office staff)' and 'I cannot say a big enough thank you for the excellent way you handled 'X's' transfer.'