Pearl Dental - Offington

We saw that patient's views were taken into account in the way the service was provided and delivered. For example, one patient told us that, 'It has always been a good experience.' They also said, 'It is easy to get an appointment at a time that suits me.'

We looked at six care records and saw that the records included details of each patient's medical history. These were updated regularly and signed by the patients. Staff told us that the dentists would always verbally check the medical history with the patient at each treatment visit.

We saw that the premises were visibly clean and tidy. Staff we spoke with spoke knowledgeably about decontamination and sterilisation processes they carried out. One patient we spoke with said 'The practice is clean and tidy.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the service held records checks undertaken with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.