The Care Quality Commission

Archived: Country Court Homecare Services

Broadgate House, 72 Church Street, Deeping St James, Lincolnshire, PE6 8HD (01778) 348663

Provided and run by:
Country Court Care Homes Limited

All Inspections

During a check to make sure that the improvements required had been made

The provider sent us information which showed they had reviewed their supervision and appraisal processes. We saw most members of staff now received regular supervision.

Records showed there were now systems in place which defined review periods and identified when people were due for a review.

16 August 2012

During a routine inspection

People we spoke with told us they were happy with the care provided. One person told us, 'They are very good, I can't complain about any that come.' We saw a person had written in the quality assurance questionnaire, 'We are very pleased with our girls, they look after us very well and do everything they can to make us comfortable.'

Care plans were out of date and did not accurately reflect the care people received. One person said, 'I have a care plan but it is really out of date.' Another person told us their care needs had changes significantly but their care plan had not been updated to reflect the changes. Records we looked at were out of date and did not reflect the care delivered.

Staff told us they had not received their supervision sessions. The manager told us these should occur every two months according to the provider's policy. Records showed half of the staff had not had a supervision or appraisal meeting with their manager in the last three months.