The Care Quality Commission
  • Dentist
  • Dentist

Dentabrite Clinic

4 Church Street, Diss, Norfolk, IP22 4DD (01379) 652580

Provided and run by:
Amtrade Int Limited

All Inspections

18 April 2023

During an inspection looking at part of the service

We undertook a follow up inspection of Dentabrite Clinic on 18 April 2023. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.

We had previously undertaken a comprehensive inspection of the practice on 23 August 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulations 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Dentabrite Clinic on our website www.cqc.org.uk.

When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection, we asked:

• Is it well-led?

Our findings were:

We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made effective improvements in relation to the regulatory breaches we found at our previous inspection. In general improvements were noted in safeguarding procedures, fire safety, medical emergency equipment and dental care records.

Background

Dentabrite Clinic provides private dental care and treatment for adults and children. The practice is not accessible to wheelchairs due to a set of steep steps leading up to the practice. There are no car parking spaces on site, but a public car park is available opposite the practice.

The dental team includes 1 dentist, 1 dental nurse and a practice manager (who is also a registered dental nurse). The practice has 2 treatment rooms, only one of which was in use at the time of our inspection.

During the inspection we spoke with the practice manager and the dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open on Mondays, Wednesdays and Fridays from 9am to 5pm.

23 August 2022

During a routine inspection

We carried out this announced comprehensive inspection on 23 August 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

We always ask five key questions :

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported and worked well as a team.
  • The dental clinic had appropriate information governance arrangements in place.
  • Appropriate disclosure and barring checks (DBS) had not been obtained for staff.
  • A fire risk assessment had not been completed of the premises, and staff had not received fire safety training.
  • Not all infection control procedures were in line with nationally recognised guidance.

Background

Dentabrite Clinic provides private dental care and treatment for adults and children. The premises are not accessible to wheelchairs due to a set of steep steps leading up to the practice. There are no car parking spaces on site, but a public car park is available just opposite the practice.

The dental team includes one dentist, one dental nurse and a practice manager (who is also a registered dental nurse). The practice has two treatment rooms, only one of which was in use at the time of our inspection.

During the inspection we spoke with the dentist, the practice manager and the dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open on Mondays, Wednesdays and Fridays from 9 am to 5 pm.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care. Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Implement a system to ensure patient referrals to other dental or health care professionals are centrally monitored to ensure they are received in a timely manner and not lost.

  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

7 February 2014

During a routine inspection

People who used the service were happy with the care and treatment they received. One person told us, "The staff are lovely. They are always nice and polite, I have never had any problems. I would recommend this dentist." Another person said, "The whole set up is very, very good." One person told us that they found it easy to get an appointment when it was needed. They said, "I am a nervous patient but they do look after you, I am very fortunate. It is easy to get an appointment and I really do recommend them."

We saw that people were treated with respect and in a polite manner by the staff. Feedback received from people in a recent survey was positive about their experience.

The environment was clean and tidy on the day of our inspection. People told us, "The standards of cleanliness are very high." Another person told us, "It's very clean. The dentist always wears a mask and gloves.'

No complaints had been received by the service. The service had a formal process in place to deal with complaints.