Gorton Parks Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Gorton Parks Care Home is a nursing home providing nursing or personal care and the treatment of disease, disorder and injury for up to 120 people. The service provides support to adults under and over 65 years old, people living with dementia and people with physical disabilities. At the time of our assessment, there were 110 people living at the home. We completed our assessment between 8 July and 7 August 2024. We visited the home on 8, 10 and 23 July 2024. We assessed 15 quality statements across all key questions. Since the last inspection, the service had deteriorated. We found parts of the home required maintenance and decorating. Parts of the home were unclean. Staffing levels had been reduced and this had impacted upon the quality of care. Risks were not always identified, and strategies were not always deployed to support people safely. Medication was not always safely managed. Staff were not always well supported, and they had not received regular supervision. Nursing staff were not regularly updated with clinical training. Assessments did not always capture people’s needs. Care records were not always accurate and were not reviewed in a person-centred manner. Daily records were not always reflective of people’s care needs. There was a lack of stimulation for people across the home. The provider had not explored strategies to assist people to communicate where English was not a first language. Audits to monitor and improve the home were not always effective. Staff were kind and caring but were visibly stretched. Following the first day of the assessment, staffing levels were increased. There had been a change in the management team since the last inspection and a new team of directors were now supporting the home to improve.

People's experience of this service

People felt staff were kind and caring but the lack of staff impacted on people being effectively supported. Multiple people and their relatives told us they had to wait for long periods when they pressed the call bell for support. People told us they were supported safely by staff, however, we found multiple risks in relation to the management of falls, skin integrity and the management of agitation which placed people at risk of unsafe care. We received mixed feedback about the quality of food. Some people spoke positively about the food provided while others told us there was not a lot of choice. People were supported with fluid intake, but records were not accurately recording the amount of fluids people received. People told us they could receive support from health professionals when they were unwell. Relatives confirmed they were informed if their relation was unwell or had suffered a fall. People told us they felt the staff received the right training. Friends and relatives were able to visit the home without any restrictions. People and relatives told us there was a lack of activities or stimulation which led to boredom. People were not always involved in planning and reviewing their care. Some relatives told us they had complained following glasses, teeth and other items going missing and had not always received a response. People felt the home was secure, but they were unable to access the secure gardens as they had become overgrown and unsafe. For some people, their bedrooms lacked personalisation and a homely environment.