26 February 2014
During a routine inspection
People told us that they were satisfied with their care. One person said, "They're very good here and you can quote me as much as you like'.
People told us they were regularly asked if their service was satisfactory. They told us that the staff assessed their needs. In the care plans we looked at we saw the instructions for how staff minimised risks to people's health and well-being.
Staff told us they had received training in safeguarding people from abuse.
Staff also told us they were supported to work effectively.
The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant the service was well led.