Lake View Residential Care Home

Updated 21 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted on three inspectors.

Service and service type

Lake View Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We asked the local authority for any information they had which would aid our inspection. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We also spoke with four care staff, one maintenance person and the registered manager.

We reviewed a range of records. These included three people's care records, including the records of medicine administration. We looked at a variety of records relating to the management of the service, including any quality monitoring checks. We also looked at records relating to incidents and accidents.

Updated 21 April 2020

About the service

Lake View Residential Care Home provides accommodation and personal care for up to 60 people. On the day of our inspection 50 people were living in the home.

People's experience of using this service and what we found

People told us they felt safe with the service provided and the staff we spoke with were aware of their responsibility of safeguarding people from the risk of potential abuse. Risks to people were assessed and risk assessments were in place to mitigate identified risks. There was always enough staff on duty to meet people’s assessed needs. People were supported by skilled staff to take their prescribed medicines. Systems were in place to promote good hygiene standards to reduce the risk of avoidable infections. Lessons were learnt when things went wrong, and action was taken to drive improvements.

The provider had a registered manager in post and people who used the service and staff were aware of who was running the home. The culture of the home was diverse in meeting people’s specific needs. Quality assurances checks were in place to assess and monitor the quality of the service provided to people. People were supported by staff to maintain positive links with their local community. The provider worked with other agencies in providing a service for people.

Rating at last inspection

The last rating for this service was 'good,' (published 2 September 2019).

Why we inspected

We had received concerns from the local authority in relation to the number of accidents reported which, were mainly as a result of falls. We undertook a focused inspection to review the key questions of Safe and Well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore, did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains as good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lake View Residential Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.