This service is rated as Good overall. (Previous inspection February 2018 - not rated).
The key questions are rated as:
- Are services safe? – Good
- Are services effective? – Good
- Are services caring? – Good
- Are services responsive? – Good
- Are services well-led? – Good
We carried out an announced, comprehensive inspection at Leadale Medical Practice on 6 June 2019 as part of our inspection programme and to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Leadale Medical Practice is a private practice offering general medical services to approximately 1,000 adults and children. Services include face-to-face consultations, examinations, wound management and management of long-term conditions. The practice is based in Stamford Hill, North London has a staff team comprised of one doctor, one part time sonographer and one receptionist/administrator.
Seventy two people provided feedback about the service by completing comments cards. The feedback was positive about the practice, its staff and the care and treatment received.
Our key findings were:
•The practice had systems to manage risk so that safety incidents were less likely to happen.
•The practice routinely reviewed the effectiveness and appropriateness of the care it provided and clinical staff ensured care and treatment was delivered according to evidence- based guidelines.
•Clinical staff were qualified and had the skills, experience and knowledge to deliver effective care and treatment.
•The practice was actively engaged in activities to monitor and improve quality and outcomes.
•All 72 of the CQC comment cards we received confirmed staff treated patients with compassion, kindness, dignity and respect.
•There was a proactive approach to understanding the needs of the local community and towards delivering care in a way that met these needs and promoted equality.
•The culture of the service encouraged candour, openness and honesty.
•People could access appointments and services in a way and at a time that suited them.
•We saw examples of compassionate, inclusive and effective leadership.
•Practice management and governance arrangements facilitated the delivery of safe and high quality clinical care.
The areas where the provider should make improvements are:.
- Take action to ensure sufficiently detailed annual Infection Prevention and Control (IPC) audits take place.
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Continue to conduct periodic Legionella risk assessments and act on findings.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care