Background to this inspection
Updated
16 July 2018
Bitterne Surgery is located at 62 West End Road, Southampton, Hampshire. SO18 6TG. There is also a branch surgery Thornhill Surgery, Thornhill Centre for Healthy Living, Pepys Avenue, Thornhill, Southampton. SO19 6PJ. We did not visit the branch surgery at this inspection.
The practice website can be found at www.westendroadsurgery.nhs.uk
The practice has an NHS General Medical Services contract to provide health services to approximately 12,800 patients. The practice has a large catchment area covering the east side of Southampton. The practice has a diverse patient population – 10% other ethnic groups, 23% under 15, 6% over 75, mixture high deprivation and affluent patients.
There is an independent pharmacist open adjacent to the premises since 2012 based on the needs of the population, particularly the elderly.
The practice has opted out of providing out-of-hours services to their own patients and refers them to Out of Hours service via the NHS 111 service.
Updated
16 July 2018
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Bitterne Surgery on 3 May 2018. This inspection was as part of our inspection programme and was the first inspection of this practice as it had completed several registration changes.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
People with long term conditions
Updated
16 July 2018
Families, children and young people
Updated
16 July 2018
Working age people (including those recently retired and students)
Updated
16 July 2018
People experiencing poor mental health (including people with dementia)
Updated
16 July 2018
People whose circumstances may make them vulnerable
Updated
16 July 2018