24 April 2013
During a routine inspection
We found that the service had an effective safeguarding policy with clear procedures in place. We found that the staff had knowledge of the procedures to follow. One care worker told us "We are all very aware of signs of abuse, we respond when needed".
The service operated effective recruitment procedures to ensure that staff were suitable for their role, provided appropriate training, supervision and appraisals.
We found that the service encouraged the staff to improve their knowledge and to obtain qualifications. We saw that the staff had received all updated training relevant to their roles and could access additional training. One care worker said "We are given opportunities to develop and improve our practice, I love my job". Another care worker told us: "I love working here, we get good guidance, encouragement with our studies and useful training".
The service took people who used the service's comments and complaints into account when delivering care, treatment and support. One person who used the service commented "I have no cause for complaint but know who to speak to if I had, they do listen to us".