Dalvey House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Consent was sought and people were involved in their health, wellbeing and supported to make choices in their care. If there was a concern a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the Mental Capacity Act 2005 (MCA).

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us they were treated with respect and were offered choices in their daily care. Consent was sought from people and where necessary people were protected by the MCA. Where appropriate MCA assessments were completed for individual decisions, such as for administration of medicine or providing personal care. MCA assessments were carried out correctly and in line with legislation. A person told us, “They really help me here, they let me be me and take me out.” Another person said, “We are looked after very well.”

Staff spoke confidently about how they worked in line with the principles of the MCA. They explained how they gained consent from people and the process that was in place if a person was deemed not to have capacity. A member of staff told us, “We have a couple of people who do not have capacity, other people are able to make short term decisions on their day and care. We absolutely ask people about their wishes and what they would like to do… It’s all about their choices.” Another member of staff said, “We ask people what they would like to do, [person] will point and make us aware. We can also tell how people are feeling by their facial expressions.”

A process was in place to carry out MCA assessments where required. Records showed MCA assessments had been completed for individual decisions. Where people had communication support needs this was detailed in their care plan and people had been supported with decision making.