De Bruce Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported in a caring and kind manner which supported their independence. There was a positive culture within the service. Visitors were made welcome. There was a range of activities and this was being further enhanced.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us the staff were kind and caring and carried out their roles very well. One person said, "Cannot fault the staff - they work well as some people who live here are very chaotic."

Staff supported people in a caring and kind manner which supported their independence. There was a positive culture within the service and staff made visitors welcome.

Feedback from external healthcare professionals confirmed staff were compassionate and caring with the people they supported.

Observations confirmed the staff team knew people well and were kind, caring and supportive with them.

People were treated as individuals. One person told us they liked pink and purple and their room was painted this colour by choice. One professional said, "They (people) are encouraged to take part in ‘community’ events, including activities; this is one of the things that De Bruce Court is really strong with.

Staff treated people with person centred individualised care and support. Staff had daily handovers and any changes in preferences were recorded.

Friends and families were welcomed into the service. Where visiting was difficult, staff supported people with telephone contact to help maintain relationships. Staff were observed treating people in a way which indicated they knew them well and understood their individual needs.

Care records detailed personal preferences, including in connection with any cultural, social or personal needs. Life stories were available to help staff understand people and how they could better support them as individuals.

People were given choice and control, and their independence was promoted. One person said, "They (staff) are so good. I try to get them to do things I know I should and can do, but they don’t let me get away with it UNLESS I am feeling low. They say, 'come on (Person name), you can do that', they are lovely."

Staff gave examples of how they promoted people’s independence. This included supporting people with life skills and enabling people to move on to supported accommodation.

We observed people being offered choices and the ability to decide on what they wanted to participate in, for example, cooking. Independence was promoted throughout the site visit and people were encouraged to support themselves wherever possible, including at mealtimes.

Checks were made by management to ensure people were supported to remain independent and receive choice and have control in their day to day lives. Staff had received training and care plans matched people's needs to help staff.

People said staff responded quickly if they needed help or support. This included referrals to GP's or other healthcare professionals when required.

Staff were able to identify changes in people, which included in their health or anxieties. The manager told us, "Staff are really good, as they have got to know our residents very well and will act straight away to sort the problem out, no matter what it is."

Staff acted swiftly when people's behaviours changed. We observed a number of people who became anxious during our visit and staff handled the situation well. This included calming people and using information in people's care records to diffuse the situation.

Staff felt valued and were supported with their wellbeing and daily work to enable them to provide people with good person-centred care. Staff were able to have additional breaks if required, due to the complexity of some people's needs. One staff member said, "The manager (new manager) is supportive and listens." Another staff member said, "Communication with (new manager's name) is great."

The provider had a range of processes in place to support the wellbeing of staff. This included staff handbooks, lone working policies, staff meetings and one to one supervisions. The manager told us, "Staff have the chance to develop in their roles and opportunities for promotion."