The Care Quality Commission
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Rainbow Living

Overall: Good read more about inspection ratings

Manchester Business Park, 3000 Aviator Way, Manchester, Lancashire, M22 5TG (0161) 266 1866

Provided and run by:
Rainbow Personnel Limited

All Inspections

During an assessment under our new approach

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. Date of assessment 27 March to 18 April 2024. The assessment was prompted by concerns received about staff conduct and the failure to ensure staff completed an appropriate induction. This incident is subject to an ongoing review by CQC. As such, this assesssment did not examine the specific circumstances of the incident. However, the information shared with CQC indicated potential concerns about safeguarding processes and the induction of staff. This assessment examined those concerns. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. People led active lives. Staff supported people to take part in activities and pursue their interests. Staff worked with people to plan for when they experienced periods of distress. Staff learned from incidents. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity; they understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. There was an open and transparent culture with a clear focus on providing good care. People and those important to them were involved in planning their care. There was good communication and the active involvement of senior managers.

6 March 2019

During a routine inspection

About the service: Rainbow Living is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to both younger and older adults. Packages of care varied from a few hours per week to 24 hours support. At the time of inspection five people were using the service.

Not everyone using Rainbow Living receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People's experience of using this service: At this inspection we found the evidence the service met all the characteristics of Good in all areas inspected. More information is in the full report.

People told us they felt safe and were well-supported. There were sufficient staff hours available to meet people's needs in a safe and consistent way, and staff roles were flexible to allow this. Staff had received training about safeguarding and knew how to respond to any allegation of abuse.

Staff had a good understanding and knowledge of people’s care and support needs. They received the training they needed along with regular supervision and support. The service assisted people, where required, in meeting their health care and nutritional needs. Staff worked as a team and with assistance from other professionals when necessary, in co-ordinating people’s care.

Staff had developed a good rapport with people, were patient and caring in their approach and treated people with kindness and respect.

Systems were in place for people to receive their medicines in a safe way. Robust risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

There were opportunities for people, relatives and staff to give their views about the service. Although formal questionnaires had not yet been sent due to the infancy of the service, management ensured contact with people and their families on a regular basis, seeking their views and input.

People knew how to make a complaint, although no formal complaints had been made to the service. There was an effective complaints process in place to deal with any complaints that might be raised in the future.

People and their relatives told us they were satisfied with the care provided. They said that there was good communication between themselves and the service.

The manager undertook a range of audits to check on the quality of care provided. Plans were in place to grow the service at a steady pace. We received positive feedback from everybody we spoke with about management and leadership within the service.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their responsibilities to share any concerns about the care provided. Staff told us they could approach the registered manager and other senior staff with any concerns they had about their work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was our first inspection of the service.

Why we inspected: This was a planned inspection to award the service its first rating.

Follow up: We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.