Archived: Tollgate Dental Care Limited

An adequate range of monitoring and auditing was in place. As agreed in the provider's action plan following the last inspection, the service had in place a clinical audit system to support quality improvement of all dentists. Overseen by clinical directors, this included 100 patient satisfaction surveys for each dentist and we were told that this would soon be carried out twice each year. Steps had been taken to strengthen arrangements for monitoring and assessing the quality of service.

Complaints were promoted and investigated adequately and in a timely manner. The provider had an effective system to regularly assess and monitor the quality of service that people received.

Consent was sought for treatment and where appropriate carers were involved.

The building was fit for purpose, equipment was clean and records of regular checks were seen. Patients were protected from the risk of harm by appropriate policies and procedures and hygienic practices.

Staff were knowledgeable and records showed appropriate training had taken place.

We were told that there were systems for auditing the service in place, but these need to be more consistent and robust in order to be useful to improve the service.