Dr Chidambaram Balachander

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Roles and responsibilities for management and leadership were clear and known by all staff. The service monitored performance and where opportunities to improve existed, changes were made. Data was used to help make decisions and monitor progress. Governance systems and processes ensured the service acted on the best information and benefitted patients.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We spoke with staff in a range of roles including leadership, management, and support and received completed staff feedback forms. All were clear about their roles and responsibilities. We also reviewed minutes of meetings for a complete range of staff groups. These demonstrated that staff communicated effectively within the practice and there were established processes to discuss risk, performance, and concerns. Meeting minutes and other documents demonstrated that the practice had a strong team to help ensure the service delivered high quality care and would be sustainable for the future.

Governance systems and processes existed within the practice. For example, performance and risk was monitored and there were systems to receive feedback and complaints from patients. We saw that audits, staff, patient and Patient Participation Group (PPG) feedback had been completed and considered. Leadership provided evidence to show new appointments and new systems had been introduced following patient feedback regarding access to appointments with nurses, access to appointments on a Saturday and urgent access to appointments / advice for unwell children under the age of 2 years. The practice had clear and comprehensive processes to receive feedback from patients, stakeholders and staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.