The Care Quality Commission
  • Dentist
  • Dentist

Archived: Concordia Dental Care Ltd

39a Salisbury Road, Hove, East Sussex, BN3 3AA (01273) 711507

Provided and run by:
Healthy Smiles Limited

All Inspections

8 July 2013

During a routine inspection

We spoke with the dentist, the practice manager, one dental nurse and five patients who used the service. People told us that they were fully involved in the planning of their treatment. The dentist discussed different options available with people and enabled them to make informed decisions about their care. One patient told us, "Everything is discussed with me, I am involved throughout". The dentist reviewed and updated the care plans at the beginning of each visit. They told us, "We prescribe a treatment for patients as if they were a member of our own family or friend".

We saw that Concordia Dental Healthcare had policies and procedures in place for safeguarding children and adults at risk. The staff knew where to access this information if they suspected abuse.

We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. A patient told us, "The practice is always very clean, modern and spotless". Staff told us, "We are very thorough, and we follow the decontamination cycle after each patient".

We found the practice manager had an effective system of audits concerning every aspect of the dental practice. We found that the service had an incident reporting system and a complaint policy with clear procedures. The provider monitored the quality of service that people received and sought patients' views to identify how the service could improve. A patient told us, "The quality of care is simply top class".