17 July 2013
During a routine inspection
We visited three people in their homes and we spoke with one relative on the telephone. During our visit to the agency office we spoke with the providers and looked at records held in the office. People received care from a small and consistent staff team they could rely on to arrive close to the agreed time. People told us they were satisfied with the care they received. Comments included 'I am getting very good care', 'Amazingly nice people' and 'The carers automatically know what I need help with and what needs doing.'
Although people told us they were happy with the service we found poor care assessment and planning systems meant care workers did not have sufficient written information about people's care needs. The provider told us they planned to review and improve the care plans in the next few weeks.
People were at risk of unsafe medicine administration because of poor recording systems and the lack of risk assessments relating to people's medicine administration needs.
People received care from staff who were suitably qualified, skilled and experienced staff. Systems were in place to check staff suitability before they began working with people.
Quality monitoring systems were not fully effective.