- Care home
Lutterworth Country House Care Home
Report from 20 February 2024 assessment
Contents
Ratings
Our view of the service
Lutterworth Country House Care Home is a residential care home providing accommodation and personal care. We carried out an assessment of this service to look at whether the service was safe and well-led. Our assessment included site visits on 9 and 18 July 2024. Following our assessment the service was rated good. This was because people received safe care and the service had effective governance and management systems in place to monitor and improve the quality and safety of the care provided. The service had a calm, caring atmosphere. People trusted the staff and felt safe receiving care and support from them. There were systems in place to ensure people were safely admitted to the service. Staff were trained in safeguarding and knew how to protect people’s well-being and keep them safe. Staffing levels ensured people’s needs were met. People’s medicines were well-managed. An infection control issue we identified on our first visit to the service was resolved by the time of our second visit. Staff had confidence in the registered manager who was steadily improving the service and addressing any remaining shortfalls.
People's experience of this service
Most people we spoke with were satisfied with the service provided. They said the presence of caring, trained staff made them feel safe and there were enough staff on duty to meet their needs. They said the premises were clean and tidy, although on our first visit some people were concerned about the number of flies in the premises. This issue was resolved by our second visit and people were pleased with how this problem had been addressed. A person said, “I’m quite happy with the way things are now.” Most people thought the service was well managed. A person told us, “I know [registered manager]. They’ve helped me a lot. I’d go to them if needed to.” Another person said, “The home is well run. I’d give them 9/10.”