26 June 2019
During a routine inspection
We carried out an announced comprehensive inspection at OHP-Granton Medical Centre on 26 June 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- There were systems and processes in place to keep people safe such as the safeguarding procedures, effective recruitment procedures and infection prevention and control
- Patients received effective care and treatment that met their needs.
- Patient feedback was consistently positive. This included the results of the national GP survey which showed the practice was above the local and national average in all questions.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Review the systems to manage risk to ensure potential risks are assessed and managed effectively.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care