17 February 2014
During a routine inspection
People's care was planned and there were good records of treatment carried out. There were arrangements in place to ensure any medical emergencies could be responded to.
We found there were good arrangements to ensure the risk of infection transmission was minimised and the provider ensured that this and other aspects of the business were monitored closely to ensure that people were protected and felt safe.
The provider was now following guidance related to the safe recruitment of staff. Staff told us they felt supported and we observed that they had a range of training opportunities.
There was an effective complaints system in place where the provider responded appropriately to any expressions of concern.
We looked at the NHS Choices web-site where people 'posted' comments about their experience. The most recent comment was negative but almost all other comments were positive about people's experiences.