We spoke with three patients who were having treatment on the day of our visit. These patients were happy overall with the treatment that they had received over the time they had been attending the practice. They all felt that their decisions and opinions were respected by the staff and that their privacy and confidentiality had been maintained. One commented that the staff "explained well everything they were doing."We found that patients were given appropriate information about their treatment. Information was collected and updated about patient's medical conditions to ensure patients remained safe when being treated. Equipment was available and staff trained to
deal with medical and other foreseeable emergencies.
There were effective systems in place to reduce the risk and spread of infection.
There were not suitable arrangements in place in order to ensure that staff were appropriately supported to enable them to deliver care and treatment to people safely and to an appropriate standard through the use of supervision or appraisal.
Patient records were not consistently compiled adequately and there were no audits of patient records or current radiograph. Patient records were stored securely.