The Care Quality Commission
  • Dentist
  • Dentist

Archived: Brunswick Dental Rooms

1 Brunswick Road, Kingston Upon Thames, Surrey, KT2 6SB (020) 8549 7878

Provided and run by:
Smilewise Limited

Important: This service is now registered at a different address - see new profile

All Inspections

11 June 2014

During an inspection looking at part of the service

Our last inspection of 17 January found that staff had not completed training in cardiopulmonary resuscitation (CPR) which meant that staff may not have been able to respond appropriately to medical emergencies. The provider informed us that they would arrange the outstanding training for staff by 6 June 2014.

We received evidence that confirmed the training had been completed by staff.

17 January 2014

During a routine inspection

We spoke with three patients, the nurse and dentist during this inspection.

People told us that they were happy with the service they received and said "the dentist takes time to tell me about the treatment options and costs", "she explains things well", "I like the dentist and what she said", "I was referred here by another dentist and am very happy with the treatment I received" and "it's always clean". People said staff respected their privacy.

Staff said that they were happy to be working at the surgery. They told us they had the necessary checks before they started work and had the training and support they needed to do their job. They said that they liked working in a small practice which gave them more opportunities to develop their management skills.

We saw that the treatment room, decontamination room and reception area were clean and tidy. We observed staff welcomed people and made sure health information was updated before they saw the dentist. The dentist took time to speak with people about the treatment options available to them. However staff had not received up to date training on dealing with medical emergencies and safeguarding.