Trinity Medical Imaging

Updated 11 December 2018

Trinity Medical Imaging is operated by Trinity Medical Imaging Ltd. The service opened in 2017. It is a private nuclear medicine service in Carshalton, Surrey. The service primarily serves the communities of south London and Surrey. It also accepts patient referrals from outside this area.

The service has had a registered manager in post since August 2017.

The service offers a nuclear medicine service, providing imaging such as bone, kidney and brain scans.

Updated 11 December 2018

Trinity Medical Imaging is operated by Trinity Medical Imaging Ltd. It is an independent nuclear medicine service. The service was registered with the CQC in 2017 and provides nuclear medicine services to children, young people and adults.

We inspected this service using our comprehensive inspection methodology. We carried out the inspection unannounced on 5 November 2018.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We rated it as Good overall.

Our key findings were as follows:

• Patients received care in a clean and suitably maintained environment. Staff were aware of and applied infection prevention and control guidelines.
• Staff had the right qualifications, skills, knowledge and experience to undertake their roles and responsibilities. They had access to training and were supported by service leaders. All the staff were up to date with their mandatory training and had received an appraisal in the last 12 months.
• Patients had timely access to appointments. There was some flexibility in appointment times to meet the needs of patients who were working or had other responsibilities.
• There were processes to ensure safety checks and maintenance of equipment was completed in line with manufacturers’ guidelines.
• We observed staff taking time to interact with people who used the service in a respectful and considerate manner.
• Risk assessments were undertaken through the relevant channels.
• Each procedure undertaken had a specific pathway, and these were displayed for staff to follow.
• Staff told us they felt well supported by their colleagues and leaders of the service.
• Records were stored to maintain patient confidentiality at all times. Imaging reports were legible and contained relevant information.
• The service sought the views of staff, patients and stakeholders to drive improvement within the service.
• Policies and procedures were reviewed yearly and there was clear oversight in relation to the management and development of policies and procedures.

Dr Nigel Acheson

Deputy Chief Inspector of Hospitals (London)

Updated 11 December 2018

The care provided by the service was safe, effective, caring, responsive and well led.

The environment in which nuclear medicine services were provided in was safe and safety checks were completed and recorded.

Staff were caring, compassionate and we observed positive interaction between staff and patients. Patient feedback was consistently positive.

The nuclear medicine service was carried out by trained and experienced technologist. The service followed national guidelines and practices.

The service was responsive to patient’s needs. Patients could choose appointments that suited them. One hundred per cent of reports were written and sent to the referrer within 24 hours of the scan being completed.

Equipment was well maintained, tested regularly and serviced yearly. Services were planned and delivered in a way which met the needs of the local population.

Waiting times and cancellations were minimal and managed appropriately.

There was a clear vision and strategy and staff were positive about the leadership of the service.