Archived: Blackberry Orthopaedic Clinic - Croydon

We found that the provider had a strong system in place for gaining consent to treatment and that staff explained treatments clearly and straightforwardly to people who used the service.

Staff acted within the person's best interests to ensure that their care and welfare was of a high standard and they worked hard to ensure that their needs were assessed effectively and that care was delivered based on this assessment.

We found that the systems in place ensured people's safety was maintained during the use of equipment. The provider had a system of infection control training and practice that minimised the risk of infection to people and staff. People who used the service remarked particularly on how clean the clinic was.

The provider operated a system of record keeping that ensured that peoples records were kept confidentially and were accessed by staff appropriately.

We were only able to speak with one person who had used the service. However the service has a method for gaining people's views and we were able to see the results of that. All of the feedback we saw was very positive and we were told that staff were

'very kind, very knowledgeable and they explained everything well'.

There was an ongoing training programme in place for staff to ensure skills were updated.

Regular audits of the service are undertaken to ensure that it continues to meet the needs of the people who go there.