12 July 2018
During a routine inspection
Suitable arrangements were in place to ensure that people received appropriate care and support to meet their needs. Staff knew the needs of the people they supported and they were treated with respect and dignity. People’s healthcare needs were well managed and they had access to a range of healthcare professionals.
People’s needs were met by sufficient numbers of staff. Suitable arrangements were in place to ensure that staff had been recruited safely; they were provided with opportunities for training and regular supervision.
People were safeguarded from harm. Staff had received training in Mental Capacity Act (MCA) 2005. People were supported to have sufficient amounts of food and drink to ensure that their dietary and nutritional needs were being met.
People were provided with the opportunity to participate and engage in activities of their choice which met their needs. Relatives and people who used the service knew how to make a complaint and we felt reassured that all complaints would be dealt with and resolved efficiently and in a timely manner.
The service had a number of ways of gathering people’s views which included holding meetings and reviews with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to help them make improvements.
Further information is included in our detailed findings.