ASK4CARE - Huddersfield

Updated 26 October 2024

Date of assessment: 4 November 2024 to 27 November 2024. We met with the provider online, reviewed a range of documents and data, and made calls to people used the service, relatives, staff and external professionals. We looked at quality statements in Safe, Effective, Caring and Responsive. The service performed well against the statements we looked at. Staffing levels were safe and well planned, with low numbers of delayed calls and no significant concerns raised. Safeguarding and whistleblowing policies and procedures were up to date and set out expectations for staff. The registered manager and staff worked well with other health and social care partners to reduce the risks people faced and improve their quality of life, and independence. Staff had regard to people’s rights and always sought consent appropriately. People and their relatives were involved in care reviews. Staff had a good knowledge of people’s needs and a shared understanding of the goals of the service, which were clearly set out.

Updated 26 October 2024

We spoke with 4 people who used the service, 5 relatives, and a range of external professionals. People were complimentary about staff efficiency and the way in which they went about their work. They gave consistently positive feedback about how staff were respectful, calm and patient. Staff made the effort to get to know people and their relatives, which made for a better continuity of care. They took prompt action when people’s needs changes and extra help was needed. One relative said, “All the carers are friendly, cheerful and chatty. They encourage [person] to talk. It’s very much a positive relationship with the carers.” Another said, “Generally they are very caring and understanding and they have built up a rapport. They sit and talk and have a laugh. [Person] trusts them absolutely. The standard is 100% consistent.”