Fountain of Health Ltd

Updated 13 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced comprehensive inspection was carried out by one inspector on 25 September 2018. We gave the service 24 hours’ notice of the inspection visit because we needed to be sure that someone would be available.

We visited the office and spoke with the registered manager. We reviewed four people’s care records, records relating to the management of the service, training records, and the recruitment records of three care workers. We spoke with three people who used the service, the relatives of two people and two care workers on the telephone.

We reviewed information we held about the service, including the statement of purpose, their registration documents and notifications we received from the service. Notifications are required by law which tells us about important events and incidents and the actions taken by the service. We also reviewed information sent to us from other stakeholders for example the local authority and members of the public.

Updated 13 October 2018

Fountain of Health Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to adults. At the time of this announced inspection of 25 September 2018 there were 16 people who used the personal care service. We gave the service 24 hours’ notice of the inspection to make sure that someone was available to see us.

This service was registered in July 2017 and this was their first inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place designed to provide people with safe care. Risks to people were managed, including risks from abuse and in their daily lives. There were enough care workers to ensure that all planned visit for people were completed. Care workers were recruited safely. People did not receive any support with their medicines, other than reminding people to take them. However, care plans identified the medicines they took and care workers had received training in medicines. There were infection control procedures in place to reduce the risks of cross infection.

There were systems in place to provide people with an effective service. Care workers were trained and supported to meet people’s needs. The service was up to date with the requirements of the Mental Capacity Act 2005. People were asked for their consent before any care was provided and their choices were documented. Where people required assistance with their dietary needs, this was provided. People were supported to have access to health professionals where needed. The service worked with other organisations involved in people’s care to provide a consistent service.

People received a caring service. People told us they had positive relationships with their care workers. People’s dignity, privacy and independence were respected and promoted. People’s views were listened to and valued.

People were provided with a responsive service. People received care and support which was assessed, planned and delivered to meet their individual needs. This included people’s end of care needs and choices. A complaints procedure was in place and people’s concerns were addressed.

There were systems in place to monitor and assess the service provided. People were asked for their views and these were listened to and valued.