We carried out an announced comprehensive inspection at The Surgery on the 12 October 2017. At this inspection we rated the practice as good overall and for the key questions of effective, caring, responsive and well-led with the exception of safe which we rated requires improvement. The full comprehensive report on the inspection can be found by selecting the ‘all reports’ link for The Surgery on our website at www.cqc.org.uk.
We carried out an announced focused inspection at The Surgery on 29 May 2018. This inspection was carried out to review the actions taken by the practice to improve the quality of care and to confirm whether the practice was providing a safe service and was now meeting legal requirements.
The overall rating for the service is Good.
The key questions are rated as:
Are services safe? - Good
At this inspection, we found:
- The practice had reviewed their systems and procedures for significant events and this ensured the consistent recording of significant events.
- Patients would be informed and offered an apology if involved in a significant event.
- New staff had a written induction program to follow.
- The practice had installed a new e learning program to ensure that staff completed their essential training. This provided the practice manager with an overview of staff training.
- The practice had carried out clinical internal audit.
- The practice held the monthly practice meetings on different days of the week to ensure that all staff could attend.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice.