4 March 2020
During a routine inspection
People’s experience of using this service: Relatives were very complimentary of the staff and the service they received. A relative told us, “The staff have been amazing they have turned our life around.” Another relative said, “I would highly recommend them, and I have, to other people.”
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. Staff were employed following the appropriate recruitment checks. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medication procedures for staff to follow.
Staff had a good understanding of people’s preferences of care, staff promoted people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People were supported with their dietary requirements. People and their relatives were involved in the planning and review of their care. The registered manager had policies in place to respond to complaints. Support could be provided to people at the end of their life.
The registered manager had systems in place to monitor and provide good care and these were reviewed on a regular basis.
Rating at last inspection: The last rating for this service was Good. (last report published 19 September 2017).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information and intelligence we receive about the service to ensure good quality is provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk