- Independent mental health service
Ellern Mede Barnet
Report from 18 November 2024 assessment
Contents
Ratings - Specialist eating disorder services
Our view of the service
Date of assessment: 26 March 2024 to 10 July 2024 Ellern Mede Barnet provides eating disorder inpatient services for young people and adults aged 16 – 24 years. This hospital is for young people and adults of all genders. At the time of our assessment the patients were all female. The hospital has 2 wards and an annex. We undertook a site visit on 26 and 27 March 2024 and carried out further offsite activities. We last inspected this service in November 2022. The service was rated requires improvement in safe, effective, caring and well-led. We rated responsive as good. At that inspection we rated the hospital as requires improvement overall. We required the provider to make improvements to staffing, medicines management, patient observations, post rapid tranquilisation monitoring, implementation of the therapeutic model and governance arrangements. At this assessment we found improvements in all these areas. Our rating of this service improved. We rated it as good. We inspected 31 quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating.
People's experience of this service
Overall feedback from patients, family members and carers were positive. They spoke positively about having regular staff who provided consistent care. Patients and those close to them were involved in decisions about their care and treatment. Patients were partners in all aspects of their care. They were actively encouraged to participate in discussions during ward rounds and their views and opinions were included in their care plans. Patients talked to staff about preferences during any physical restraint and planned restraint, if this was required. All care plans were person centred and met the needs and preferences of the individual. We observed staff treating patients with kindness and compassion. They respected patients’ privacy and dignity. Patients, family members and carers could feedback on the service. This feedback was used to make improvements to the service. Feedback from the advocate at the service was generally positive about the care and treatment provided to patients. They reported that staff were responsive and listened to what patients wanted.