15 November 2013
During a routine inspection
Patients we spoke with told us they were able to see their X-rays and were given print outs of their treatment plans when appropriate. They told us they were involved in their dental plan and were made aware of treatment costs. We viewed seven patient records and found these contained appropriate information regarding previous examinations and treatments.
We toured the practice and found it to be clean, hygienic and free of clutter. Dental instruments were decontaminated in line with the Department of Health standards.
Staff undertook appropriate training and were supported to deliver effective care and treatment safely. Staff told us they felt supported by management.
Patients we spoke with were happy with the care provided and had no complaints. The practice's complaints procedure was clearly displayed in the reception area. We noted a comments box was available for patients.