Radfield Home Care Havering & Romford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported people to be independent. People and families were supported to have choice and control over the care provided and to make decisions about the care delivered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they always encouraged people to make decisions for themselves while being supported, such as with personal care. A staff member told us, "If they [people] have capacity, we always include them in decision. If they don't have capacity, then we will let manager know, so a best interest decision is made." Staff confirmed they discussed people’s individual needs during their 1-2-1 meetings or team meeting and seek advice from the management team about providing person-centred care.

Care plans were reviewed regularly. The person receiving care was able to be involved with their care planning through regular meetings. This meant that people were involved in deciding their care. Peoples religion and ethnicity had been recorded on their care plans. People were protected from discrimination within the service. Staff understood that racism, homophobia, transphobia or ageism were forms of abuse. They told us people should not be discriminated against because of their race, gender, age and sexual orientation and all people were treated equally. People were treated with respect and their privacy was maintained. For example, staff told us they ensured doors and curtains were closed before providing personal care to people. We noted people’s independence levels were recorded in their care plans so staff knew where they needed assistance. This helped to ensure staff had the information they needed to meet people's needs. Feedback was proactively sought from people with the use of questionnaire and the information gathered was used to make improvements.

People were treated with kindness and respect by staff at the service. People were given opportunities to express how the felt when they received care. People’s relatives told us staff were patient and understanding. People consistently described having support to make decisions and to be in control of their own care and treatment. One person said, “I make all my decisions,” and, “Yes, this is key with this company. They have been so supportive, suggest any other help if needed.” One relative said, “They have kept my [person] independent." People were treated with kindness and respect. A relative commented, "Care workers go the extra mile, they love [person] and would do anything for them. I would highly recommend.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.