• Ambulance service

Pro Medicus

Overall: Requires improvement read more about inspection ratings

Unit 21, Thrales End Farm, Thrales End Lane, Harpenden, Hertfordshire, AL5 3NS (01582) 969313

Provided and run by:
Promedicus Limited

Important: This service was previously registered at a different address - see old profile
Important:

We issued 2 warning notices to Promedicus Ltd on 2 February 2024 for failing to meet the regulations relating to good governance and safe care and treatment at Pro Medicus.

Report from 29 July 2024 assessment

Well-led

Requires improvement

Updated 29 July 2024

Leaders did not always demonstrate the skills and abilities to run the service. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, Staff were in the process of change and transition at the time of our on-site visit and they were keen to improve systems and processes. During our assessment, we found concerns which resulted in a breach of regulations 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.