The Care Quality Commission

Archived: Epsom Dental Clinic

Church Street, Epsom, Surrey, KT17 4PH (01372) 735213

Provided and run by:
HCRG Care Community Services Ltd

All Inspections

16 April 2013

During a routine inspection

On our inspection we spoke with nine patients (or their carer) and four members of staff. One patient told us 'I found the dentist's to be very professional.' Another patient said 'they really put you at ease.' One member of staff that we spoke with told us 'I think it's a fantastic service.' Another member of staff told us 'it's a very valuable service.'

The feedback we had from patients was positive. We were told that the patient's were given choices and treatment was clearly explained to them. The carer of one patient told us 'it's probably the most happy she's ever been with a dentist.'

The patients we spoke with said that they were always asked for consent before treatment commenced and whether there were any changes to their medical history.

We found that the practice had the necessary arrangements in place that ensured that equipment was suitable and safe for the people who used the service and that there were procedures in place in case of an emergency.

We looked at the training log and found that the staff had regular and appropriate training. One member of staff told us they felt 'very supported.'

The practice had systems in place to record complaints and comments and a process to resolve any problems.