Archived: Ansom Home Care Limited

During our inspection we found, people's privacy, dignity and independence were respected and people experienced care, treatment and support that met their needs and protected their rights.

Documentation regarding the service was to a good standard. For example care plans provided clear information regarding care and what support staff needed to assist people with.

Staffing levels had recently been low but new employees had been recruited. A satisfactory quality assurance system was in place.

People told us that the staff that visited them were usually good timekeepers, that it was usually the same carers, and people were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. Three people said they had confidence in the agency, and comments included: 'Absolute Godsend'; and 'first class'.

People told us they were aware of their care packages, and we found the care provided met people's expectations and needs. People were protected from abuse, and the staff were supported by training and supervision.