23 August 2013
During a routine inspection
We looked at detailed treatment plans where patients' medical history had been regularly recorded, which meant that patients were protected from unsafe practice when their complete medical history was known. We observed that patients were spoken to with respect and consideration in the surgery. The practice was clean throughout and instruments were cleaned and sterilised effectively. Complaints were taken seriously and acted upon. Quality assurance audits had been completed and action taken when required. Patients' surveys results had been mainly positive.