Maycroft Care Home

Updated 1 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 20 January 2022 and was announced. We gave the service two days’ notice of the inspection to ensure the registered manager was available.

Updated 1 March 2022

Maycroft Care Home is a residential care home that provides accommodation and personal care for 25 older people with dementia or a physical or sensory impairment. There were internal and external communal areas for people and their visitors to use. The service is situated over two floors and these were accessible by stairs or a passenger lift.

Maycroft Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection on 18 February 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew about safeguarding and its reporting processes. Risk assessments were in place as guidance for staff to support and monitor people’s assessed risks. People’s care records were held securely to ensure confidentiality. People had technology in place to help assist them to receive safe care and support.

Staff had been recruited safely prior to working at the service. People’s needs were met as there were enough staff with, right skills and knowledge. Staff were trained to meet people’s care and support needs. Actions were taken to learn any lessons when things did not go as planned.

People’s medicines were administered as prescribed and managed safely. Systems were in place to maintain infection prevention and control.

People were involved in their care decisions and staff promoted people’s independence as far as practicable. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People were supported with their eating and drinking to promote their well-being.

Staff supported people to access external healthcare services. Staff worked with other organisations to help ensure that people's care was coordinated. Staff also worked with other external health professionals to make sure that peoples end-of-life care was well managed and dignified.

People received a caring service by staff who knew them well. People’s privacy and dignity was maintained by staff.

Activities were in place to support people’s interests and well-being, including links and trips out to the local community.

Compliments were received about the service and people were happy with how their complaints were managed as any complaints were responded to and resolved where possible.

The registered manager led by example and encouraged an open and honest culture within their staff team. Audit and governance systems were in place to identify and drive forward any improvements required. The registered manager and their staff team worked together with other organisations to ensure people’s well-being.

Further information is in the detailed findings below.