29 May 2013
During a routine inspection
Patients told us that the dentist informed them about how they could improve their dental health. They confirmed that they felt involved in decisions about their dental treatment and were provided with treatment options, which were explained to them in a way they understood. Patients told us that all costs were made clear to them before treatment commenced and confirmed that they were asked for their consent prior to their dental treatment.
Patients said their privacy and dignity were respected and the premises including the dental room were always very clean. We found equipment was well maintained, and had been checked to ensure it was fit for purpose.
Staff knew about prevention and control of infection and demonstrated decontamination procedures for equipment and instruments used.
Comments from patients included 'I am very happy with the dentist', 'I can get an appointment when I want', 'The dentist is really good, I didn't like going to the dentist before coming here,' 'I am told about the cost and treatment options,' 'It's always very clean here,' and 'I would recommend it.'