1 November 2012
During a routine inspection
People using the service told us that it was "brilliant" and that staff were "very caring". Appropriate assessments and checks were made on people's physical and psychological health when they started using the services and risk assessments were completed to ensure that they were safe. Staff had been trained in what to do in emergencies and risk assessments were conducted to ensure that the building was safe.
Staff had been trained in safeguarding vulnerable adults and children. They knew how to recognise signs of abuse and how to report and act on their concerns. People using the service told us that they felt "safe" doing so.
Staff received an induction to the service and undertook mandatory training on an annual basis. They had annual appraisals of their performance. People using the service told us that staff were "professional" and "very capable".
The service monitored the quality of the services that it provided. People using the service were asked for their views on this and involved in decisions about changes to the way in which services were provided.